Refund policy

Refund and Return Policy

At Pet Street, we want you and your pets to be completely happy with your purchase. Please read our policy below.

Australian Consumer Law Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Change of Mind Returns We accept change of mind returns within 14 days of delivery, provided the item is unused, in its original packaging, and in resalable condition. Return shipping costs are the responsibility of the customer for change of mind returns. Please contact us and we'll arrange the return process.

Damaged or Faulty Items If your item arrives damaged or faulty, please contact us within 7 days of delivery at hello@petstreet.store with your order number and photos of the issue. We will arrange a replacement or full refund at no cost to you — no return required.

Wrong Item Received If you received the wrong item, contact us within 7 days and we'll make it right with a replacement or refund — no return required.

Non-Returnable Items For hygiene reasons, certain items such as grooming tools and pet bedding that have been used cannot be returned unless faulty.

Refund Processing Once your return is approved, refunds are processed within 5–10 business days back to your original payment method.

How to Start a Return Email us at hello@petstreet.store with your order number and reason for return. We'll arrange the return process from there.