Shipping policy

Shipping Policy

Last updated: September 2026

Thank you for shopping with Pet Street! Here's everything you need to know about how we ship your orders.

Processing Time
Orders are generally processed within 1–3 business days after payment confirmation. Orders are not normally processed on weekends or public holidays.

Shipping to Australia
We currently ship to all states and territories across Australia.

We offer free standard shipping Australia wide.

Estimated Delivery Times
Our standard estimated delivery timeframe is 10–15 days from dispatch.

Where express shipping is available, estimated delivery is 5–10 business days from dispatch.

Please note that delivery times are estimates only and are not guaranteed. Delivery times may vary due to carrier processing, customs clearance, airline schedules, weather or other circumstances outside our control.

Shipping Origin
Our products are shipped from international warehouses. The shipping origin may vary depending on the product and supplier.

Order Tracking
Once your order has been dispatched, tracking information will be provided where tracking is available. Tracking updates can sometimes take a little time to appear as your parcel moves between international and local carriers.

Delays
Occasionally, deliveries may take longer than the estimated timeframe due to circumstances outside our control. If your order appears to be significantly delayed or you have concerns about its delivery, please contact us and we'll be happy to look into it for you.

Lost or Missing Parcels
If you believe your parcel may be lost or has not arrived within a reasonable timeframe, please contact us at hello@petstreet.au. We will investigate the delivery with the relevant shipping provider and work with you to resolve the issue.

Contact Us
For any shipping or delivery enquiries, please email us at hello@petstreet.au and we'll get back to you as soon as possible.

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